Frequently Asked Questions
Everything you need to know about your gymnastics equipment and orders.
What is the typical lead time for custom gymnastics mats?
Most of our custom mats and padding are manufactured to order. Typical lead times range from 4 to 6 weeks, though this can vary during peak back-to-school seasons.
How do you calculate shipping costs for large equipment?
Large items like balance beams and uneven bars are shipped via motor freight. Shipping costs are calculated based on weight, dimensions, and the delivery destination's accessibility.
Do you offer installation services for gymnastics facilities?
Yes, Carolina Gym Supply offers professional installation services for full gym builds, pit foam installations, and wall padding projects. Please contact our sales team for a quote.
What is your return policy for equipment?
Unused standard items can be returned within 30 days of receipt, subject to a restocking fee. Please note that custom-colored mats and personalized equipment are non-returnable.
How should I clean and maintain my vinyl mats?
We recommend using a mild soap and water solution or a specialized athletic mat cleaner. Avoid harsh chemicals or abrasive scrubbers to preserve the life of the vinyl and the hook-and-loop fasteners.
Can I request a custom color for my gym's branding?
Absolutely. We offer a wide palette of vinyl colors. If you need a specific match for your gym's branding, contact us to discuss available swatches and custom production options.